Meet Jordan and Alex Smith of Interior Smith Remodeling Concierge
We're Interior Smith Remodeling Concierge, a husband-and-wife design and remodeling company in Indianapolis. Alex is the interior designer, Jordan is the licensed contractor, and both of us come to every free in-home consultation and stay on your project until the final walkthrough.
How we got started
We started our company on April 24, 2019, in Brownsburg
Our company grew out of what Jordan, our contractor, saw on other people's jobs. He worked as an independent residential contractor starting in 2018, installing for other remodeling companies before we opened our own. Custom tile is his specialty. In his words, tile is "where I got my name, where I started."
On those jobs Jordan kept running into the two problems our company is built to fix. Homeowners didn't know who was coming or what was happening in their own house, because nobody told them. And the scope kept growing after the contract was signed. More than once Jordan had to stop work in the middle of a job while a large change order got written up, and a budget that started at 20,000 climbed to 22, then 23, then 25.
We decided both problems came from the same place: the plan wasn't finished when the work began, and the person who drew it had left the job. So we built our company around a designer and a builder who stay on the project together. Alex, Jordan's wife, holds a B.S. in Interior Architecture Design. Space planning and material selection are her work: she measures the room, draws the floor plan, builds the 3D renderings and picks every finish with you. Jordan builds what she draws.
Jordan sums it up for new clients this way: "My wife and I are your interior remodeling concierges." That's the concierge in our name. You deal with the two of us, from the first visit to the last grout line.
Three things we built our company around
What changes when your designer and your contractor are married
The designer stays through the build
Design is part of our service, not an add-on you buy and then hand to someone else. You never finish a set of drawings and go hunting for a contractor who will read them. Alex is still answering questions on demo day, and Jordan was in the room when the plan was drawn.
You hear from us every day
During the build you get a daily update, and you text the designer and the project lead directly, not an installer on his way out the door. If we make a mistake, we tell you up front. If we open a wall and find a problem, you hear about it right away, with an honest read on it and your options.
Every finish is picked before work starts
We pick every finish with you before work starts, so the estimate is built on your real choices instead of allowances. Many remodelers do it the other way around: you sign first, get a $250 allowance for a fixture, and then fall for the one that costs $1,000. Scope creep is the reason we started our company, and Jordan's line on it hasn't changed: "We don't want to charge more."
Who does what
Your project, stage by stage, and which of us you'll see
| Stage | Who you'll see | What happens |
|---|---|---|
| Free in-home consultation | Both of us | Alex measures the room and sketches the floor plan while we talk about why you want to remodel, look at the photos you've saved, and go over materials and budget. You get a rough number before we leave, with no pressure to sign anything. |
| Design packet | Alex | A mood board, the floor plan, 3D renderings, and a packet broken out trade by trade: demolition, rough-in plumbing and electrical, drywall, paint, tile and stone, finish carpentry, finish electrical and finish plumbing. See sample pages. |
| Presentation | Us, at our office | You see the renderings, walk through the packet page by page and get the total. If it runs past your budget, we show you why and which choices can move. |
| Final selections | Alex | She goes with you to the vendors and showrooms to choose every finish, down to the door handles, so the estimate barely moves once work starts. |
| Build and walkthrough | Jordan and his crew, with both of us a text away | A daily update from demolition to the final walkthrough. You text the designer and the project lead directly. |
Credentials
Licensed in Marion County, accredited with the BBB, and backed after we leave
- General contractor license #GL1900213
- Our general contractor license is issued in Marion County, where our office is.
- BBB A+ and accredited
- We're a BBB Accredited Business with an A+ rating. Read our BBB profile.
- Licensed and insured
- We carry our contractor license and our insurance on every project we take on.
- In The HomeMag
- You can find us in the Indianapolis edition of The HomeMag. Our listing in The HomeMag.
- 1-year installation warranty
- If you find gaps or any other problem with something we installed, we come back and fix it. Materials are covered by their manufacturers, and we help you find the right manufacturer if a product is defective.
- Residential remodeling
- We work in homes only: primary baths, showers, vanities, kitchens and other rooms, designed and run by the two of us.
See what the two of us have designed and built
Meet us at your kitchen table
Have both of us out to see the room
The first visit is free. Alex measures and sketches, Jordan talks through materials and budget, and you get a rough number before we leave.
- (317) 809-1577, Mon to Sat, 7 AM to 8 PM
- jordan@interiorsmith.com